Refund Policy

DAPPERDUCKLINGS LTD Refund Policy for Faulty Goods

At DAPPERDUCKLINGS LTD, we strive to ensure that all our products meet the highest standards of quality. However, if you receive a faulty item, we are here to help.

Refund Policy for Faulty Goods

1. Eligibility:

   • This refund policy applies to goods that are faulty, damaged, or not as described.

   • To be eligible for a refund, you must notify us within 14 working days of receiving the faulty goods.

2. Process:

   • Please contact our customer service team at [customer service email/phone number] to report the issue.

   • Provide details of the fault and any supporting evidence (e.g., photographs).

   • Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Returning the Item:

   • Once you receive return authorization, please send the faulty goods to the following address:

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     DAPPERDUCKLINGS LTD 86-90 Paul Street London England EC2A 4NE

   • Ensure the item is securely packaged to avoid further damage during transit.

   • Include a copy of the original receipt or proof of purchase with the returned item.

4. Refunds:

   • Upon receipt and inspection of the returned goods, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 working days.

5. Exclusions:

   • This policy does not cover goods damaged due to misuse, neglect, or alterations made by the customer.

   • Items returned without proper authorization or after the 14 working day period may not be eligible for a refund.

Exchange Policy

1. Eligibility:

   • You may exchange items within 14 working days of receiving them if they are faulty, damaged, or not as described.

2. Process:

   • Contact our customer service team at [customer service email/phone number] to request an exchange.

   • Provide details of the issue and any supporting evidence (e.g., photographs).

3. Returning the Item:

   • Once you receive exchange authorization, send the item to the following address:

     Copy code

     DAPPERDUCKLINGS LTD 86-90 Paul Street London England EC2A 4NE

   • Ensure the item is securely packaged to avoid further damage during transit.

   • Include a copy of the original receipt or proof of purchase with the returned item.

4. Processing Exchanges:

   • Upon receipt and inspection of the returned item, we will send out the replacement item within 14 working days.

   • If the item you wish to exchange is out of stock, we will offer you a full refund or an alternative item of your choice.

Thank you for shopping with DAPPERDUCKLINGS LTD. We value your business and are committed to ensuring your satisfaction. If you have any questions, please do not hesitate to contact our customer service team.